I have read and fully understood the terms and policies stated within the FAQ page, including policies on payment, shipping fees, return/exchange, and undeliverable/refused packages. I also understand that KaneiUSA.com does not accept cancellations via email. All cancellations must be tendered by phone within 1 hour of purchase.
All international orders are subject to duties, taxes and fees as determined by your local government. USPS and UPS only act as the collectors for the fees due to Customs, and may issue additional invoices as a part of the duties and taxes imposed by your country's customs department. The customer is responsible for all duties and taxes. KaneiUSA.com is not responsible for any additional charges imposed by your country's government. All international orders are final and are not eligible for return or exchange. Payment for International Orders must be made by Bank Wire Transfer. Check Payment Method options for details. Shipping charges will be quoted and charged additional after order is submitted.
Custom Drilled Wheels – There is NO return and NO refund for all custom drilled items upon submitting order..
Custom colors or finishes: All custom finishes and colors have limited one year warranty for orders with special finish or color.
Wire Transfer: For orders out of USA, whether to be shipped to a local (domestic) address or international, payment must be made by a bank wire transfer. No exceptions.
Bank Wire Transfer information: For security reasons, please email request to Order@kaneiusa.com.
PayPal: We encourage paying with PayPal Instant payment method which will expedite and shorten order processing times.
Credit Card: We accept Amex, Visa, and MasterCard.
For USA domestic orders, we currently only offer Ground shipping in our online order system. If you desire expedite delivery services or are placing an order for shipping to a foreign destination, you can contact our Sales office at 1-909-628-6680 to request a shipping quote or print a copy of your estimated order and email to order@kaneiusa.com to request for expedite service quote before you place your order. Due to security reasons, we only ship orders to the billing address connected with your credit card. There are no exceptions. If you need it shipped to a different address, please call your credit card company and add the desired shipping address to your account. International shipping will be quoted and charged after ordering.
ACE Alloy Wheel does not offer returns/ exchanges on custom drilled order items. Pre-drilled items may be eligible for return or exchange as long as the items have not been mounted, driven on, damaged, modified and are returned in original packing and conditions with freight prepaid by purchaser ; all orders must go through RMA process and through original purchasing wheel dealers, all dealers must contact our customer service department to request RMA form and RMA Identification Number for a authorized return. Return shipment without pre-authorized RMA number printed on package will be refused and return back to purchaser upon delivery.
Ace Alloy offers limited lifetime structural warranty however does not cover owner/driver negligence, improper care damage, impact/ crash damage, curb rash; Ace also offers a 3 year limited warranty on finishes. if your wheels purchased thru one of our distributor, we do not address or handle any warranty claims directly and please contact the retail or distributor who you purchase your wheels from. All warranty claims and installation issues must be handled by the dealer/installer that you purchased your products from. Warranty is valid for as long as the original purchaser owns the wheels. Warranties are not transferable to any future parties.
This Limited warranty covers every ACE wheel and related accessories against defects in manufacturing material and workmanship under normal and reasonable use. This warranty applies only to the original purchaser and may not be transferred.
During those guaranteed period listed below, if the wheel becomes unserviceable due to a covered manufacturing defect, we will repair any faulty workmanship without charge not including any shipping, freight costs, and either repair or replace, at our option.
All New ACE wheels carry a THREE-year limited standard finish warranty and limited LIFETIME structure warranty. Custom finishes or color ordered by customer and supplied by ACE will be limited one year warranty. Special custom finishes will not be warrantied.*
All warranty claims must be presented to an ACE Alloy authorized dealer. A Returned Goods Authorization ( RGA) has been issued before returns.
All products that are returned at pre-paid freight either for repair or replacement are subject to inspection by manufacturer prior to the final decision.
All Ace Wheels has been designed, developed and tested base on USA SAEJ2530 standard , Japan VIA JWL JWL-T standard or Europe TUV standard.
Updated: February 2016
KaneiUSA.com is also represent the following website:
www.AceAlloyWheel.com, www.AMFWheels.com, www.DeCorsa.com, www.RazeWheels.com, www.REDArrowWheels.com
KaneiUSA.com respects the privacy of our customers and the users of our website and has instituted the policies and practices described below to ensure that your personal information is handled in a responsible manner. Our online privacy policy describes the types of personal information we may collect from you when you visit our websites, how we use this information.
KaneiUSA.com collects personal data from visitors to the website, email registration, online membership, and from those who register their information for marketing materials that. KaneiUSA.com also use cookies and tracks IP addresses so we can improve our services and enhance your experience with us.
KaneiUSA.com uses this information to confirm and process sales transactions or to contact you with questions or communications about your order, or to respond to your customer service inquiries.
KaneiUSA.com also uses this information to enhance and personalize your shopping experience, to communicate with you for marketing and promotional purposes via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities.
KaneiUSA.com does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non-KaneiUSA.com entity. In order to maintain our website and provide our clients with electronic commerce and communication services, KaneiUSA.com contracts with selected third parties. As necessary, your personal information may be processed by these third parties, solely for the purpose of assisting KaneiUSA.com in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If KaneiUSA.com is acquired by another entity, information about KaneiUSA.com clients may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.
Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies. Cookies can be disabled or purged from your browser if you so choose. KaneiUSA.com cannot guarantee the proper functioning of KaneiUSA.com if you choose to disable your cookies. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.
We prefer to keep the personal information of users who have created an online account accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address and preferred shipping information. Just log-on to your account with your user ID and password, and you'll see a menu where you can update your information.
This site is a general audience web site. We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the site who is under the age of 13, we will remove that child's personal information from our files.
For your convenience and enjoyment, our Website may contain links to other websites. KaneiUSA.com does not evaluate and is not responsible for the privacy practices or the content of such websites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
The information on this website and our privacy policy are subject to change from time to time. Any material changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you consent to the collection and use of this information by KaneiUSA.com.
KaneiUSA.com uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
If you have any comments or queries regarding our terms and privacy policy, please write to us at the following email or physical address:
email: Order@kaneiusa.com
Address: KANEI INC. (E-Commerce Department)
13775 MAGNOLIA AVE. #A, CHINO, CA 91710
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